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Title
Text copied to clipboard!IT Operations Analyst
Description
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We are looking for an IT Operations Analyst to join our dynamic technology team. As an IT Operations Analyst, you will be responsible for monitoring, maintaining, and optimizing the organization’s IT infrastructure and operations. This role requires a keen attention to detail, strong analytical skills, and the ability to troubleshoot and resolve technical issues efficiently. You will collaborate with cross-functional teams to ensure the smooth operation of IT services, implement best practices, and contribute to the continuous improvement of IT processes. Key responsibilities include monitoring system performance, managing incidents and service requests, performing root cause analysis, and supporting IT projects. The ideal candidate will have experience with IT service management tools, a solid understanding of networking and server environments, and a proactive approach to problem-solving. You will also be expected to document procedures, create reports, and assist in the development of IT policies and standards. This position offers opportunities for professional growth and the chance to work with cutting-edge technologies in a fast-paced environment. If you are passionate about IT operations and eager to make a significant impact, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Monitor and maintain IT systems and infrastructure.
- Respond to and resolve incidents and service requests.
- Perform root cause analysis for recurring issues.
- Collaborate with teams to implement IT solutions.
- Document IT procedures and maintain knowledge base.
- Support IT projects and initiatives.
- Ensure compliance with IT policies and standards.
- Analyze system performance and recommend improvements.
- Manage user access and security permissions.
- Assist in disaster recovery planning and testing.
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science or related field.
- 2+ years of experience in IT operations or support.
- Strong troubleshooting and analytical skills.
- Familiarity with IT service management tools (e.g., ServiceNow).
- Knowledge of networking, servers, and cloud environments.
- Excellent communication and teamwork abilities.
- Ability to prioritize and manage multiple tasks.
- Experience with scripting or automation is a plus.
- Understanding of ITIL or similar frameworks.
- Attention to detail and proactive problem-solving.
Potential interview questions
Text copied to clipboard!- Describe your experience with IT operations and support.
- How do you prioritize multiple incidents or requests?
- What tools have you used for monitoring IT systems?
- Can you provide an example of a complex issue you resolved?
- How do you ensure documentation is accurate and up to date?
- What steps do you take to improve IT processes?
- Describe your experience with disaster recovery planning.
- How do you stay updated with new IT technologies?
- Have you worked with ITIL or similar frameworks?
- What motivates you to work in IT operations?
